return && Reimbursement Policy

I. Company presentation

Tailorly is a leading provider in the industry, achieving a customer satisfaction rate of 99.5%. We have a passionate team of over 100 experienced craftspeople and utilize innovative production processes and equipment to offer you the highest print quality.

II. Return and Refund Policy

Nobody's perfect. Although we constantly strive to provide the perfect service, mistakes can still happen. If you have any concerns about your order, please contact us within 14 days of receiving it. We will take care of it to ensure you have a worry-free experience.

Our “Right Action Guarantee” includes the following:

• If the prints or embroidery on the items in your order differ significantly from your final design, or if the items are incorrect, we will remake the faulty items for you or issue a full or partial refund upon request.
• If for any reason we are unable to reprint or embroider the items correctly, we will issue a refund for those items. Your refund will be processed within 3 business days of receiving the returned items.

III. Cancellation Policy

If you inform us of the cancellation of your order within 24 hours of payment, no fees will apply.

If the notification time exceeds 24 hours, a cancellation fee of €20 per item will be charged. This is because the custom-made items are unique and made specifically for you, and production has already been planned. This fee covers the costs of material processing and manual labor.

IV. Information on reimbursement

All refunds will be credited back to the original payment account. You will receive an email confirmation once your return has been processed. Please note that it can take up to 7-10 business days for the funds to appear in your account, and it may take another billing cycle for the refund to show on your statement.

V. Disclaimer

All sales become final 14 days after receipt of the goods.

This custom-made jersey does not belong to or have any affiliation with any professional sports brand, league, or manufacturer. It is independently produced and designed and does not bear any names or trademarks of professional sports leagues.

We do not accept returns or refunds for blank products that have been processed or modified for resale. This policy applies to all items whose original condition has been altered. We recommend that our customers carefully review this policy before purchasing items for the purpose of processing and resale.

VI. Other Information

Tailorly reserves the right to change this policy at any time. Changes will be published on this page.

If you have any questions about cancellations or our other policies, you can contact us here or send an email to service@tailorly.de sendWe will respond within 24 hours, Monday to Friday.