Return & Refund Policy

I. Company presentation

Tailorly is a leader in the industry, achieving a 99.5% customer satisfaction rate. We have a passionate team of over 100 skilled artisans and utilize innovative production processes and equipment to provide you with the highest print quality.

II. Return and Refund Policy

Nobody is perfect. While we constantly strive to provide the perfect service, errors can still occur. If you have any concerns about your order, please contact us within 14 days of receiving it. We will do our best to provide you with a worry-free experience.

Our Right Action Guarantee includes the following:

• If the prints or embroidery on the items in your order differ significantly from your final design, or the items are incorrect, we will remake the defective items for you or provide you with a full or partial refund upon request.
• If for any reason we are unable to reprint or embroider the items correctly, we will issue you a refund for those items. Your refund will be paid within 3 business days of receiving the returned items.

III. Cancellation policy

If you notify us of the cancellation of your order within 24 hours of payment, no fees will apply.

If the notification time is over 24 hours, a cancellation fee of €20 per item will be charged. This is because custom-made items are unique and made specifically for you, and production has already been scheduled. This fee covers the costs of material processing and manual labor.

IV. Information on reimbursement

All refunds will be transferred back to the original payment account. You will receive a confirmation email after the return is processed. Please note that it may take up to 7-10 business days for the funds to be available in your account, and it may take another billing cycle for the refund to appear on your statement.

V. Disclaimer

All sales become final 14 days after receipt of goods.

This custom jersey is not affiliated with or affiliated with any professional sports brand, league, or manufacturer. It is independently manufactured and designed and does not bear any names or trademarks of any professional sports league.

We do not accept returns or refunds for empty products that have been processed or modified for resale. This policy applies to all items that have been altered from their original condition. We encourage our customers to read this policy carefully before purchasing items for the purpose of processing and resale.

VI. Other information

Tailorly reserves the right to change this policy at any time. Changes will be posted on this page.

If you have any questions about cancellation or our other policies, you can contact us here or send an email to service@tailorly.de sendWe will respond to you within 24 hours, Monday to Friday.